Vista Analyse's quality control
The objective of Vista Analyse's quality policy is to provide services that satisfy the requirements determined in the timetable or working program of each project, or that the services provided are generally accepted and applied in the field where Vista Analyse operate.
When conducting the task the consultants in Vista Analyse will:
The general manager has the responsibility of designing, communicating and following-up the firm’s quality policy. The project leader has the responsibility of assuring that the promised level of quality is achieved in each project. The consultants working on each project and the project’s advisor have the responsibility of contributing to quality policy assurance.
On each project the general manager will define the group of consultants working there by appointing: 1) project manager 2) one or more project consultants 3) one project advisor:
The project advisor reports to the project manager, who revises the content based on these remarks. If the project manager and advisor disagree the general manager will be involved.
As is customary in this field, the final work is presented as a written report. This should include a reproduction of the mandate and demands on the part of the consultants, and provide evidence of how these demands are met.
Comments on completion of the task are directed to the project manager, and sometimes also the project advisor. If there are disagreements concerning whether the job is done in accordance to the contract, the general manager will be involved.
Failure to qualify for quality assurance is normally dealt with by improving or reforming the written material and adding methodology. Additional conversations between the client and consultants are another option. Internally the failure to qualify is dealt with by the project group and/or a bigger group of consultants.
Documents will be filed in the project leader’s archive. Back-up is done by the project leader and project consultants. Minutes and reports are distributed in accordance with an address list composed by the client.